All requests for change or cancellation of any goods and services purchased through Agency must be delivered in writing to the Agency or by email to
This email address is being protected from spambots. You need JavaScript enabled to view it., and must be received in both cases, on our working days at least 24 hours before these goods and services are scheduled to be provided. Our office is open ("working days") from 1000 to 1800 United Arab Emirates local time on each day from Sunday to Thursday, except on public holidays and holidays declared for private sector establishments in the United Arab Emirates.
You agree to abide by the terms and conditions imposed at the time of your purchase, which will determine the change and cancellation policy applicable to your purchase, including, but not limited to penalties which may apply.
Additionally, you agree that: